We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
What is our return policy?
We will accept returns up to 30 days after the delivery date.
Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging. We simply ask that you try it on OVER panties or undergarments. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
* Sale products, free gifts, bras & underwear are not eligible for return policy.
* In most cases, we can only process one return or exchange for each order. For your benefit, please carefully consider all the products you need to return.
How do I request an exchange or a return?
Finding the perfect shapewear can be tough. Luckily, with our 100% Fit Guarantee, you get easy returns or exchanges for another size or product. To issue a request, there are two ways for your choice
Enter your Order Number and the email you used to place the order. If you are returning multiple items, submit one request for all items
Once your request is submitted, we'll approve it and send the shipping instructions via email. Please don't forget to check your inbox, spam, or junk folder.
- You can simply email our customer care team and inform us of your order number and your exchange/return request. As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.
How long does a refund or exchange take to process?
Once we see your garment(s) are on route to us, for the exchange request, your exchange garment(s) will be shipped out to you and a shipping confirmation email will be sent right over to let you know it's on the route;
for the return request, we will get your refund processed for you, and you will be notified via an email. Your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.
What if I closed my card/bank?
Currently, we can only issue a refund to the original payment method, meaning that we cannot issue a refund to a new account or card.
If you have a new credit card, but the original account remains active, the refund will process back to your account. If the account has been completely closed, please consult the bank first. You can reach out to us by email if you need further assistance.
Can you help with a defective product?
We apologize if you received a damaged item. Please send a photo of the damaged product to our email address with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 60 days return window cannot be returned or refunded.